SkyWay's Strategic Studies: Appreciation in the Workplace

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Five Languages of Appreciation in the Workplace by Gary Chapman and Paul White

Language
Definition
How?
Methodology
Words of Affirmation
Uses words to communicate a positive message to another person
· Praise for accomplishments
· Affirmation of character
· Praise for personality
· One-on-one
· In front of others · Written (email or hand written)
· Public
Quality Time
Giving the person your focused attention.
· Quality conversation (eye contact, no distractions, listen to feelings AND thoughts)
· Shared experiences
· Small group dialogue
· Close proximity on a project
· Lunch
· Stop by office and check in
 · Go on walk
 · Off-site retreat
 · Watch sporting event
· Phone call to check-in
Acts of Service
Service - providing assistance, “What can I do to help?”
· Make sure your own stuff gets done
· Ask before you help
· Check your attitude
· Do it their way
· Complete what you start
Tangible Gifts
Physical items
· Give gifts to those who appreciate it
· Gift must be something the person values
· Can be time off
· Most common is food

Physical Touch
Human to human contact is NOT primary in the workplace.
· Give within employee guidelines and regulatory codes
· Act responsibly with moral responsibility, dignity, and respect
· Handshakes
· Touching shoulders
· Brief hugs (especially in emotional times)
· High fives
· Fist bumps

At SkyWay Associates, we aim to assist owners with transitional times, and with our specialty being in family businesses, these languages apply both within the business and personal realm. When processing through emotionally-charged transitions, expressing and acknowledging in accordance with both parties' languages is an essential part of a successful process.



616-610-9705
donvz@skywayassociates.com

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